If you wish to cancel your order after it has been placed, please send us an email immediately or call us. If your order has already been processed, unfortunately, you will not be able to change it. Please understand that we try to provide the fastest turn-around time.
If you wish to cancel an order that has not been processed yet, please send us an email immediately and we will refund you 100% of what was charged to your credit card.
We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at the time of delivery or you can contact our customer support team and we will do the needful.
The amount will be refunded to your Urbanbasket account to use as store credit in your forthcoming purchases. In case of credit card payments the money will be refunded back to your credit card. Please contact customer support for any further assistance regarding this issue.